Generating insights on mobile products and services for disability

With the support from the GDI Hub as part of its AT2030 initiative, in June and July, the GSMA Assistive Tech programme and Altai Consulting conducted deep-dives in Kenya and Bangladesh to explore ownership and access to mobile phones and services by persons with disabilities (PWD). We completed 1,000 surveys and 40 qualitative interviews with disabled persons in each country, broken down by type of disability from visual, hearing, mobility and others. The research focused on the different stages in the use of mobile phones and services, including challenges around the usability of mobile phones and the user-journey of mobile money, mobile internet and access to public services.